Shipping policy

AEKT orders are delivered Monday to Friday between 9am and 5pm, subject to local delivery. As every order is unique, shipping costs will vary depending on the size, weight, destination and insurance value of your chosen items. All orders use Express delivery through UPS, DHL or FedEx.

We will choose the most efficient express service for your location.


Delivery time:

Up to 6-8 weeks

If your order is in stock we will dispatch within 2 business days

Transit times:

Europe: delivery within 1-2 business days

USA: delivery within 2-3 days

Rest of the world: delivery within 2-7 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. AEKT cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

 

DUTIES & TAXES

You are responsible to any local duties or taxes that might be added to the order.

If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at the final stage of checkout.

The price you pay to AEKT will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to Rocks For Life.

Please view our Terms & Conditions for further information.

 

ORDER TRACKING

After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment.

Depending on your location, delivery takes 1-7 business days after it's dispatched. You will receive a tracking number by email so you can follow your order.

 

CANCELLATIONS

We can attempt to cancel your purchase if you change your mind. Please email hello@aektstudio.com as soon as possible. As orders are processed as quickly as possible it may not be possible to cancel an order.


Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days after delivering your order. You can return your product for a different product, or a refund to the original payment method. You are responsible for shipping and insurance of your return goods.

Please note the following exceptions to our return and exchange policy:

  • Customized items are final and cannot be returned or exchanged. Customized if specified in your order.

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • If an item is defective or damaged we exchange to the same item if possible. Send us an email at hello@rocksfor.life to determine availability.

     

To initiate a return or exchange, please complete the following steps:

  1. Send us an email with receipt or proof of purchase at hello@aektstudio.com

  2. Describe what item (order no.) you wish to return or exchange.

  3. Include order confirmation to the package and send items back to the following address:


Aekt ApS

Kongens Nytorv 5,

1050 Copenhagen

Denmark

 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If refunds or exchange are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.